I quickly dashed in to Norwich this afternoon after work to get a few things I needed, and suddenly aware that I was next to the Apple Store, I decided to pop in and ask an iPhone related question. Big mistake.
Now I've never been to an Apple Store before and obviously I simply do not understand the rules or know the code.
Nowhere in the shop is there a desk stating the simple words "We're here to help" or "Customer Services", nor does there seem to be any clear or organised system for getting help. At the back of the store is something that resembles a bar with lots of stools and very few staff, with people sat looking bored staring in to space presumably waiting for a member of staff to help them. Having wandered round the store for a good ten minutes trying to catch the eye of a member of staff to no avail, I saw a stand marked "iPhone Connection point". So I waited next to it as some staff went back and forth, again ignoring me. Now having wasted 20 minutes, having no idea who to ask, how to get to speak to someone, where to queue, indeed whether you even have to queue, I left none the wiser and at a loss as to the answer to my question.
Would I go there again ? Not if I could possibly avoid it.